Support
How orders ship, how long things take, how payment works, what happens when something goes wrong, and how to reach a person. Every answer here is public, no login, no account, no sales call.
Packed
Cold chain
Released
Ordering
How to order, purchase orders and Net-30 terms, tax exemption, printing a formal quote from your cart, and a quick-order box for when you already know the catalog numbers.
Ordering →IIShipping & lead times
What ships the same day, what is made to order, how long each takes, and how cold-chain packing works for ambient, cold-pack, and dry-ice items.
Shipping & lead times →IIIReturns
What qualifies for a replacement or credit, the claim window, and exactly what we need from you to settle it fast.
Returns →IVSafety data sheets
SDS for every catalog product, grouped by category, plus how to get one sent straight to your EHS office.
Safety data sheets →VCertificate of Analysis
Look up the CoA for your exact lot. Every lot is released against the published spec, so the CoA tells you what that lot actually measured.
Certificate of Analysis →VIFAQ
Short answers to what we get asked most: price, lead time, RUO status, storage, carrier-free vs BSA, and account setup.
FAQ →Order-specific questions go straight to a person.A PO, a claim, a damaged shipment, a lot that didn’t perform, contact us with your order or catalog number and skip the hub pages entirely.
For everything else, the FAQ and each product’s own datasheet already carry the price, the spec, and the lead time. If there is something we can’t do, we say so there, before you order, not after.