Contact
One inbox, five kinds of question. Tell us which one you have and it goes to someone who can actually help, not a ticket queue.
Technical support
Product selection, storage and handling, protocol troubleshooting, or a question about a datasheet or CoA value. Include the catalog number and, if you have it, the lot number.
Response time: Same business day, typically within a few hoursOrders & shipping
Order status, tracking, a shipment that arrived warm or damaged, or a change to an order already placed. Include your order or PO number.
Response time: Within 1 business dayQuotes, POs & Net-30
Setting up institutional Net-30 terms, submitting a PO, or a tax-exemption certificate. Prices are already published on every product page. This channel is for paperwork, not for asking what something costs.
Response time: Within 1 business dayReturns & claims
Starting a replacement or credit claim under the guarantee, see what qualifies and what we need from you first.
Response time: Confirmed within 1 business day, resolved within a weekPress & partnerships
Media inquiries, design-partner interest, and anything not covered above.
Response time: Within 2–3 business daysMost questions are already answered. Pricing, lead times, RUO status, and storage are on every product page; the two links below cover the rest.
Write to us directly
Use the form, or email support@bramantebio.com directly. Same small team either way. We answer during US Eastern business hours; anything sent overnight or on a weekend gets a reply the next business morning.
For an order-specific issue, the fastest path is still Ordering & payment or Returns & guarantee . Both explain exactly what to include so we don’t have to ask a follow-up question before we can act.